The Impact of ICT Support and the EFQM Criteria on Sustainable Business Excellence in Higher Education Institutions

The problem of sustainable business excellence has been investigated according to different aspects in fields. For a more detailed analysis, it is necessary develop an integrative model, respecting the baseline model European Foundation Quality Management, with possibility defining relationships and levels significance variables. primary goal this paper present developed simulate effects information communication technologies, quality leadership improvement, as independent variables, on higher education institutions, dependent variable. was by applying dynamic system techniques evaluated using statistical methods. In sample 17 Serbian 21 Russian universities, authors analyzed support, quality, their impact excellence. According simulation concluded that EFQM self-assessment could help produce customer-oriented culture HEIs, through ICT criteria enhancements.